Shipping & Pickup
Last updated: October 2, 2026
Production timing
Standard custom orders typically require 7–10 business days after final proof approval and payment. For reorders with previously approved proofs, the typical production period is 7–10 business days from the date your draft/quote is converted to an order. Business days exclude weekends and holidays. Design and proof revisions occur before the production period. Product-specific or supplier production schedules will be stated in the product listing or your quote.
DTF gang sheets purchased without optional artwork review require payment and receipt of a usable print file before production can begin. We will contact you if a file is missing or unusable. A requested event date is not a guaranteed completion date; rush timing must be accepted by HG in writing.
Pickup and installation
Select pickup when available at checkout. Wait for your ready-for-pickup notice before visiting HG at 11646 US Hwy 1, Sebastian, FL 32958. Installation is scheduled separately when included in your quote; production completion does not itself reserve an installation appointment.
Shipping and charges
Shipping is available only where offered at checkout or arranged in your quote. Shipping charges and applicable taxes are shown before payment. Production time is separate from carrier transit time. A carrier delivery estimate does not include artwork preparation or production. Oversized products or special delivery requirements may require a separate shipping quote agreed before fulfillment.
Delays and cancellations
For shipped merchandise, if we cannot meet the promised shipment timing, we will notify you and provide a revised shipment date when available, together with the option to consent to the delay or cancel for a full, prompt refund as required by applicable law. Custom-order restrictions do not limit statutory rights for shipment delays, non-delivery, defects or goods that do not match the order.
Delivery issues
Please check your delivery address before ordering. Contact us promptly about damaged, missing, incorrect or undelivered items, including your order number and photographs when available. Keep packaging while the issue is reviewed. We will help resolve the issue; statutory consumer rights remain unaffected.
Contact
HG Printing & Graphics LLC
11646 US Hwy 1, Sebastian, FL 32958, United States