Refund policy
RETURN & REFUND POLICY
Last updated: October 2, 2026
CUSTOM AND PERSONALIZED PRODUCTS
Products made to your specifications or personalized for you are not eligible for change-of-mind returns or exchanges. This includes custom printing, decorated apparel, embroidery, signs, banners, decals, vehicle graphics and custom DTF transfers.
This restriction does not apply to defective products, incorrect items, production errors by HG or other remedies required by applicable law.
PROOF APPROVAL AND CUSTOMER ARTWORK
Please carefully review spelling, contact information, sizes, quantities, colors, layout and placement before approving your proof.
When HG produces an order correctly according to your approved proof or supplied print-ready artwork, customer-approved errors are not grounds for a free replacement or refund. Contact us to discuss correction or replacement options.
DTF gang sheets purchased without optional artwork review print as supplied. Please check image quality, transparency, dimensions, spelling and cutting space before purchasing.
Screen colors may differ from printed colors. This does not excuse a production defect or a failure to meet agreed specifications.
NON-CUSTOM PRODUCTS
Contact HG before returning a non-custom product so we can confirm eligibility and provide return instructions.
Eligible items must be unused, unworn and in the condition received, with their original packaging, instructions and included materials. Please provide your order number or proof of purchase.
Products damaged through customer use or returned incomplete are not eligible for a change-of-mind refund.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
Inspect your order upon delivery or pickup and contact us promptly if an item is defective, damaged, incorrect or does not match your approved order.
Provide your order number, a description of the issue and photographs when available. Keep the product and packaging while we review the issue.
We will review the circumstances and arrange an appropriate correction, replacement or refund. Contact us before returning an item so we can arrange any necessary return shipping. HG will cover required return shipping for a confirmed HG error or defective product.
CANCELLATIONS
Contact us as soon as possible if you need to cancel or change an order.
Custom orders may not be eligible for cancellation once production has begun. Any charges for completed design work, ordered materials or other committed work must be consistent with the terms disclosed and agreed upon for your order.
These restrictions do not limit cancellation or refund rights required by law.
SHIPPING DELAYS AND NON-DELIVERY
If we cannot meet the promised shipment timing, we will notify you and offer the option to accept the delay or cancel for a full, prompt refund as required by applicable law.
If we cannot fulfill your order, we will cancel it and refund the amount paid for the unfulfilled order. Contact us about missing or undelivered shipments so we can investigate and resolve the issue.
REFUNDS
Approved refunds will be issued to the original payment method. For eligible returned merchandise, we will issue the refund no later than 14 days after receiving the return, unless applicable law requires a shorter period.
Refunds required for shipment delays or cancellations will be issued within the applicable legal deadline. Your bank or payment provider may require additional time to post the refund.
CONSUMER RIGHTS
Nothing in this policy excludes or limits consumer rights or remedies required by applicable law.
CONTACT
HG Printing & Graphics LLC
11646 US Hwy 1, Sebastian, FL 32958
Phone: 772-228-6550
Email: info@hg-printing.com
Website: hgprintingandgraphics.com