Installation Terms — HG-INSTALL-2026-10-25

Archived terms version. Applies only where this version was disclosed and accepted. View current terms.

HG Printing & Graphics LLC — Installation, Removal, Warranty & Care Terms, version HG-INSTALL-2026-10-25.

These terms apply to new quotes issued with this version for HG-installed vinyl graphics, wraps, lettering and perforated vinyl, and vinyl removal. They include vehicles, trailers, boats, and storefront windows and doors. Existing agreements remain governed by their accepted terms. Supply-only graphics do not include HG installation coverage.

Before payment and before work starts

Review these terms and your job-specific quote before paying. After payment, HG requires separate written authorization identifying your HG work-order number, approved scope, surface disclosures and this terms version. Payment, artwork approval and silence do not constitute installation/removal authorization. Work requiring this authorization stays on hold until an authorized customer representative signs or explicitly accepts the job-specific terms. Contact HG if you need a paper copy or clarification.

If you decline after payment and before any separately authorized work or nonreturnable purchase, HG will cancel and refund the unperformed work. Any deduction must relate to costs specifically disclosed and separately authorized before they were incurred; no new cancellation charge is imposed by these terms. A change in scope, materials or newly discovered surface risk requires written approval before additional work proceeds.

Condition and surface risks

HG documents accessible surfaces before work. Tell us about repainting, body repairs, failing clear coat, rust, fillers, coatings, damaged glass, window films and prior graphics. Vinyl installation and removal may reveal or disturb weak paint, coatings, adhesives or previously concealed damage. Old or deteriorated vinyl may require additional removal time and may leave residue, staining or uneven fading. HG cannot promise restoration to an original or like-new surface. HG will stop and obtain approval for material changes in risk, scope or cost.

For storefront windows and doors, disclose glass type, tint, films, coatings, seals, scratches and cracks. Film suitability and thermal-stress risk depend on the glazing and product combination. HG may require glass specifications or decline an unsuitable application. Graphics do not strengthen glass or guarantee against existing defects, breakage or seal failure. These disclosures do not release HG from responsibility for covered workmanship or rights that cannot lawfully be excluded.

HG limited workmanship warranty

HG covers installation defects caused by its workmanship, including attributable edge lifting, peeling or trapped-air defects. HG will inspect a reported concern and repair or replace the affected graphics as reasonably needed to correct a covered defect at no charge. Coverage begins on the original installation-completion date; a repair does not restart the period. Removal-only services do not create a new graphics warranty.

Vehicles, trailers and boats: 90 days of workmanship coverage, extended to a total of 12 months from the original installation date after the required free follow-up inspection. Schedule the inspection at delivery for 7–14 days after installation and complete it within 30 calendar days. Contact HG before the deadline if you need an extension; HG will provide a reasonable written extension when scheduling or access requires it. Missing the inspection forfeits the voluntary extension, not the initial 90-day coverage, any applicable manufacturer coverage or nonwaivable rights. Timely reported defects are not denied merely because a repair appointment occurs later.
Storefront windows and doors: 12 months of workmanship coverage from the original installation date. No routine follow-up inspection is required. HG may reasonably inspect a reported warranty issue at the installation site.

The free vehicle inspection checks edges, seams, recesses and other installation details. Covered corrections are free; an outstanding covered repair does not prevent an otherwise timely inspection from qualifying. Report problems immediately rather than waiting for this appointment.

Material coverage and exclusions

Manufacturer material coverage is separate and depends on the exact film, laminate, ink, approved application, climate and exposure. A stated product lifespan is not an unconditional HG warranty. Your quote identifies the selected materials and any special eligibility limits; contact HG for the applicable manufacturer terms. HG will assist with eligible material claims.

HG workmanship coverage excludes damage caused by collisions, abrasion, vandalism, improper cleaning, chemicals, pressure washing, modifications or third-party repairs; ordinary weathering or fading; and failure originating in unsuitable or deteriorated paint, glass, coatings or substrate rather than HG workmanship. Customer-supplied materials require a written suitability assessment and job-specific material limitations; they do not automatically eliminate HG responsibility for its workmanship. Coverage does not promise invisible seams, coverage of intentionally unwrapped gaps, exact screen-to-print color, or correction of underlying body/glass defects. Any special limitation must be disclosed before payment. Nothing here eliminates manufacturer obligations or customer rights that cannot legally be waived.

Care instructions

Allow at least 72 hours before washing, or longer if the job-specific material instructions require it. Follow HG's written guidance for your product and installation.
Hand wash gently on a cool surface in shade with mild nonabrasive soap, clean water and a soft cloth. Rinse and dry carefully. Avoid brush washes, abrasive pads, harsh solvents, scraping and direct pressure at edges, seams or perforations.
Remove bird droppings, fuel and other contamination promptly using a method approved for the film. Do not wax matte or specialty finishes unless approved for that material.
For window and door graphics, use a soft cloth and compatible mild cleaner; do not use blades or scrape printed areas or edges. Do not apply incompatible films, signs or adhesives over the graphics.
If lifting, bubbling or damage appears, stop picking, cutting, heating or attempting repairs. Contact HG promptly with photographs and your HG number. Use professional removal, especially for aged graphics.

Requesting service

Email info@hg-printing.com with your HG work-order number, installation date, photographs, location of the concern and when you first noticed it. Give HG a reasonable opportunity to inspect and correct covered issues. Do not wait for the inspection or warranty expiration to report a problem.

Your job-specific acceptance records the property, scope, surface condition, proof, materials and applicable warranty category. Keep a copy with these terms. No website form or payment substitutes for that authorization.