Sewn On Patch - Customer Supplied Items
**Policy on Customer-Supplied Merchandise**
At HG Printing & Graphics LLC, we prioritize professionalism and quality in every product we create. As part of our commitment to excellence, we would like to clarify our policy regarding customer-supplied merchandise that is modified or decorated.
**Hold Harmless Agreement:** Customers are responsible for the goods they provide for modification. HG Printing & Graphics LLC shall not be held liable for any damages, defects, or losses associated with these items.
**Quality Assurance:** Our team is dedicated to meeting or exceeding your expectations. However, we cannot accommodate the replacement of customer-supplied items, regardless of size or value. Our budget does not allow for the replacement of materials not purchased directly from HG Printing & Graphics LLC.
Thank you for your understanding and for choosing us for your printing and graphics needs.
Standard production is typically 7–10 business days after proof approval. Reorders with previously approved artwork are typically ready 7–10 business days after the quote is converted to an order. Shipping is calculated at checkout, and local pickup is available. Custom-decorated and made-to-order items are generally final sale. Please contact HG Printing & Graphics promptly if an order arrives damaged or incorrect.